Jason Jarrett will be the first to tell customers that his products might not be the cheapest.

But no one will give them better service than the people at Central Industrial Sales Inc. (CIS) in Richland because “we kill it with service and cleanliness,” he said.

On the day of...

For 20 years, Jason Chambers toiled in the coating industry, working as a regional manager for Sherwin-Williams.

But while he knew what he did was important for the company and his job was filled with responsibilities, he wanted a change.

He was never able to be “on vacation” with his...

On the office wall at his Poutine, Eh? restaurant in Kennewick, Robert Chapin has two strategies to spark creative ideas for his neighboring ice cream shop: his thought board and his flavor bible.

It’s where he comes up with some of his outrageous – yet tasty – ice cream...

What was San Angelo, Texas’ loss has quickly become the Tri-Cities’ gain.

A European couple opened an Italian restaurant in north Richland that is already getting rave reviews.

Tony Morina and his wife, Valle, opened Napoli’s Italian Restaurant in late June at 3280 George Washington Way. The building is across...

Israel Moore was always interested in owning his own construction company, and that dream came true in 2014.

But something interesting happened a year later: he found a second business in hauling people’s junk away.

Moore launched Trash Bandits, a professional junk removal service, eight years ago.

“My construction company (MyPROcontractor)...

Kyle and Becky Thornhill have been riding a wave toward a building of their own since launching Tsunami Catering in January 2018.

And despite setbacks – some temporary, some longer – it’s been a great ride.

“For me, I get excited because it’s connecting with people through food,” Kyle said.

Becky...

Chad Leinback used to travel in his home state of Texas with his family, and he’d look at buildings as they’d drive by and imagine what business he’d put in them.

Since 2012 – when he bought New Beginnings Thrift Store at age 21 – his business life has...

High costs of maintaining an outdoor golf range, as well as the need to better serve customers, has forced Golf Universe to change its strategy.

Sun Pacific Energy, which owns Golf Universe at 6311 W. Clearwater Ave. in Kennewick, is moving the golf-focused shop about a mile away to...

When Jessica Courson was deciding whether she wanted to work for Water2Wine Cruises in the Tri-Cities in 2019, she was looking for a sign.

“I got off the phone with (then owner) Jay (Denney), and a song that used the words, ‘Turning water into wine’, came on,” Courson said....